Understanding and Motivating Agents
- Online gaming has become a regular activity for many people, particularly owning to the increased ease of access via computers and mobile phones. Similarly, the need to engage and motivate employees has grown as a business necessity and priority in recent years. The growth in both areas has led to the development of gamification as a strategic tool within the workplace. Gamification doesn't just offer entertainment but a way for agents to be more engaged in their work and for managers and supervisors to find a greater understanding of, and involvement in, what stimulates their agents.