Why Attend

Networking and Collaboration

Develop in-person connections with fellow Teleopti WFM users. The Forum will provide you with the ability to learn and collaborate directly from your counterparts with different focus areas across a variety of industries.

Professional Growth

Learn best practices from Teleopti employees and power users. Broaden your technical experience and take it back to your company. The two-day event will entail creative sessions and will focus on providing best practices and helpful takeaways and tools to use. Collaborative sessions will be focused on outcomes: What works and what doesn't.

Tactics & Training

Increase Efficiency, Decrease Costs. As an attendee you will have the opportunity learn the ins and outs of Teleopti WFM software to help save time (and money!) while decreasing the chance of error through user-and-vendor lead sessions, workshops and on-site demos.

We will discuss


Tiago Paiva

CEO at Talkdesk

Russell Onofrio

VP, Contact Centers, Visiting Nurse Service of New York

Sheila McGee-Smith

Founder & Principal Analyst, McGee-Smith Analytics

Mike Najar

Senior Consultant, FurstPerson

Ashley Fendall

Senior Analyst Workforce Management , Delta

Andy Pilgrim

CEO at Electronic Computer Services inc

Magnus Geverts

Chief Business Development Officer

David Påhlman

President of Teleopti Inc

The Location

Venue Info

Sonesta Coconut Grove Hotel


2889 McFarlane Rd, Miami, FL 33133





What to do in Miami

When you’re not networking and learning about Teleopti, spend time exploring, or enjoying some of the best restaurants in the world.

Reserve your seat

Book your hotel reservation now!

Room rate: The room rate at the Sonesta Coconut Grove is Grand is $119/night plus 13% tax on the nights of the conference.

Booking rooms by phone: Call 1-800-766-3782 and mention the Teleopti
Americas 2017 User Forum in order to get the group rate.
Cut-off date: Rooms will be available at the group rate until the cut-off date of September 28, 2017 or the room block sells out.

What People Are Saying

Take a moment and read what people have to say about our earlier User Forum Events